Terms & Conditions

Last updated: February 2026

These Terms and Conditions (“Terms”) govern access to and use of the Obsero website, platform, and services (collectively, the “Services”).


By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.


1. About Obsero

Obsero (“Obsero”, “we”, “us”, “our”) provides AI Search Intelligence services that analyse how brands, entities, and content appear across AI-powered search and answer engines.


2. Eligibility and accounts

You must:

  • Be at least 18 years old

  • Have authority to bind the business you represent

  • Provide accurate and complete information when creating an account

  • You are responsible for:

  • Maintaining the confidentiality of login credentials

  • All activity that occurs under your account


  1. Services description

Obsero provides analytical tools, reports, and insights related to:

  • AI search visibility

  • Prompt and query analysis

  • Citation and source analysis

  • Brand and entity mentions

  • Publicly available web and AI-generated information


The Services provide insights, not guarantees of performance, rankings, revenue, traffic, or outcomes.


  1. Nature of AI-generated and analytical outputs

You acknowledge and agree that:

  • Outputs are informational and analytical only

  • AI-generated and AI-derived data may be incomplete, probabilistic, delayed, or inaccurate

  • Results may vary over time and between AI platforms

  • Obsero does not control third-party AI systems, models, or algorithms

  • You remain solely responsible for how you interpret and use any output.


  1. Acceptable use

You agree not to:

  • Use the Services for unlawful purposes

  • Attempt to reverse engineer, copy, or resell the platform

  • Circumvent usage limits or access controls

  • Interfere with system security or performance

  • Use the Services to collect private, confidential, or personal data unlawfully

  • We reserve the right to suspend or terminate access for misuse.


  1. Public and third-party data

The Services may analyse:

  • Publicly available websites

  • Public brand mentions

  • Publisher content

  • AI-generated responses and citations

  • Obsero does not claim ownership of third-party content and does not guarantee completeness, accuracy, or availability of such data.


  1. Intellectual property


7.1 Obsero IP

All rights in the Services, including software, platform design, methodologies, and analytics frameworks, belong to Obsero or its licensors.


You may not:

  • Copy or distribute the platform

  • Create derivative works

  • Use Obsero IP outside the scope of these Terms


7.2 Customer data and outputs

You retain ownership of your underlying brand data.

Obsero retains ownership of platform tooling, analysis methods, and aggregated insights

You may use outputs internally for business purposes


  1. Fees and payment

Fees are set out in your order form, proposal, or subscription plan
Fees are non-refundable unless expressly stated
Late payments may result in suspension of Services
Prices may change with prior notice for renewals
Taxes are your responsibility unless otherwise stated.


  1. Confidentiality

Each party agrees to keep confidential any non-public information disclosed in connection with the Services and to use it only for permitted purposes.


  1. . Data protection

Personal data is handled in accordance with the Obsero Privacy Policy, which forms part of these Terms.
Where required, a Data Processing Addendum (DPA) may apply.


  1. . Availability and changes

We may:

  • Update or modify the Services

  • Add, remove, or change features

  • Perform maintenance or upgrades

  • We do not guarantee uninterrupted availability.


  1. Termination

We may suspend or terminate access:

  • For breach of these Terms

  • For non-payment

  • Where required by law

  • To protect platform integrity

Upon termination:

  • Access ends immediately

  • Outstanding fees remain payable


  1. . Disclaimers

The Services are provided “as is” and “as available”.

To the fullest extent permitted by law, we disclaim all warranties, including:

  • Accuracy

  • Fitness for a particular purpose

  • Non-infringement

  • Availability or reliability of third-party AI systems


  1. . Limitation of liability

To the maximum extent permitted by law:

  • Obsero shall not be liable for indirect, incidental, or consequential losses

  • Obsero’s total liability shall not exceed the fees paid to Obsero in the 12 months preceding the claim


This includes (but is not limited to):

  • Loss of revenue

  • Loss of data

  • Loss of business opportunity

  • Decisions made based on AI or analytical outputs


  1. . Indemnity


You agree to indemnify and hold Obsero harmless from claims arising from:

  • Your misuse of the Services

  • Breach of these Terms

  • Unlawful use of data or outputs


  1. Governing law


These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


  1. Changes to these Terms


We may update these Terms from time to time.
Continued use of the Services constitutes acceptance of updated Terms.

Contact - for questions about these terms:
info@obsero.ai